Refund Policy

1. Overview

This Refund Policy outlines the terms and conditions for refunds, returns, and cancellations for Jooptics optical management software service. We are committed to customer satisfaction and will process refunds according to the terms outlined below.

2. Subscription Refunds

Free Trial Period

• We offer a 14-day free trial for new users
• No charges apply during the trial period
• You may cancel at any time during the trial without any charges
• Cancellation must be made before the trial period ends to avoid charges

Monthly Subscriptions

• Monthly subscriptions are billed in advance
• Refunds for monthly subscriptions may be granted within 7 days of initial payment
• After 7 days, no refunds will be provided for monthly subscriptions
• Service access will continue until the end of the paid period

Annual Subscriptions

• Annual subscriptions are billed in advance for the full year
• Refunds for annual subscriptions may be granted within 30 days of initial payment
• Partial refunds may be considered on a case-by-case basis
• Refund amount will be prorated based on unused service period

3. Refund Eligibility

Refunds may be granted under the following circumstances:

• Technical Issues: If we cannot resolve significant technical problems that prevent normal use of the service
• Service Unavailability: Extended service outages exceeding our service level agreement
• Billing Errors: Incorrect charges or duplicate payments
• Cancellation Within Policy: Cancellation within the specified timeframes above
• Exceptional Circumstances: At our sole discretion for exceptional situations

4. Non-Refundable Items

The following are generally not eligible for refunds:

• Subscription fees after the refund period has expired
• Setup fees or one-time charges
• Add-on services or additional user licenses
• Fees for services already rendered
• Cancellations due to violation of Terms of Service
• Third-party integration costs

5. Refund Process

How to Request a Refund

1. Contact our support team via email at jooptics.com@gmail.com
2. Provide your account information and reason for the refund request
3. Include any relevant documentation or evidence
4. Allow up to 5 business days for initial review

Refund Processing

• Review Period: We will review your request within 5 business days
• Decision Notification: You will be notified of our decision via email
• Processing Time: Approved refunds will be processed within 7-10 business days
• Payment Method: Refunds will be credited to your original payment method
• Bank Processing: Additional time may be required for your bank to process the refund

6. Cancellation Policy

How to Cancel

• Log into your account and go to billing settings
• Click "Cancel Subscription" and follow the prompts
• Alternatively, contact our support team for assistance
• Cancellation takes effect at the end of your current billing period

What Happens After Cancellation

• Service access continues until the end of your paid period
• Your data will be retained for 90 days after cancellation
• You can export your data during this retention period
• After 90 days, all data will be permanently deleted

7. Chargeback Policy

We encourage customers to contact us directly before initiating chargebacks with their bank or credit card company. Chargebacks can result in:

• Immediate suspension of service
• Additional processing fees
• Account termination
• Difficulty in resolving the issue amicably

8. Special Circumstances

Service Disruption

If our service experiences extended downtime exceeding 24 consecutive hours, we may provide:

• Service credits for the affected period
• Extended service period at no additional cost
• Partial refunds in exceptional cases

Data Migration Issues

If you experience significant data migration problems that we cannot resolve within 30 days, you may be eligible for a full refund.

9. Prorated Refunds

When applicable, prorated refunds are calculated as follows:

• Annual subscriptions: Based on complete unused months
• Additional services: Based on unused service period
• Upgrade differences: Prorated based on remaining subscription period

10. Contact Information

For refund requests or questions about this policy, please contact us: