Cancellation & Replacement Policy

1. Overview

This Cancellation & Replacement Policy outlines the terms and conditions for cancelling your subscription to Jooptics optical management software service and requesting replacements for any services or digital products. We aim to provide flexible options while maintaining fair business practices.

2. Subscription Cancellation

Free Trial Cancellation

• Timeframe: Can be cancelled at any time during the 14-day trial period
• Method: Self-service through account settings or contact support
• Effect: Immediate cancellation with no charges
• Data Retention: Account data retained for 30 days after trial cancellation

Paid Subscription Cancellation

• Monthly Plans: Can be cancelled at any time with effect at the end of current billing period
• Annual Plans: Can be cancelled at any time with effect at the end of current billing period
• Notice Period: No advance notice required for cancellation
• Immediate Cancellation: Available with prorated refund consideration

3. Cancellation Timeframes

4. How to Cancel

Self-Service Cancellation

1. Log into your account dashboard
2. Navigate to "Billing & Subscription" settings
3. Click "Cancel Subscription" button
4. Follow the cancellation wizard
5. Confirm your cancellation via email

Support-Assisted Cancellation

1. Contact our support team via email or phone
2. Provide your account details and reason for cancellation
3. Our team will process the cancellation within 24 hours
4. Receive confirmation email with cancellation details

5. Replacement Services

Service Performance Issues

If you experience service performance issues, we offer replacements:

• Reporting Timeframe: Within 7 days of experiencing the issue
• Assessment Period: 2-5 business days to investigate
• Resolution Options: Service credits, feature replacement, or account migration
• Escalation: Manager review if initial resolution is unsatisfactory

Data Migration Issues

• Reporting Window: Within 30 days of data migration completion
• Re-migration: Free re-migration service if data is incomplete or incorrect
• Data Verification: Customer review period of 14 days after migration
• Additional Support: Dedicated support during re-migration process

6. What Happens After Cancellation

Immediate Effects

• Service Access: Continues until the end of current billing period
• Data Access: Full access maintained during remaining subscription period
• Support: Limited to account and data export assistance
• New Features: No access to new features released after cancellation

Post-Cancellation Period

• Grace Period: 30 days to reactivate without data loss
• Data Export: Available for 90 days after cancellation
• Account Reactivation: Possible within 90 days with full data restoration
• Final Deletion: All data permanently deleted after 90 days

7. Cancellation Reasons & Alternatives

Common Cancellation Reasons & Solutions

8. Non-Cancellable Services

The following services cannot be cancelled once initiated:

• Completed data migration services
• Custom development work (once started)
• Delivered training sessions
• Third-party service fees
• Domain registration (annual)

9. Emergency Cancellation

Immediate Termination

In exceptional circumstances, immediate termination may be requested:

• Business closure or bankruptcy
• Force majeure events
• Legal requirements
• Medical or personal emergencies

Emergency Contact

For emergency cancellations, contact us immediately:

• Email: Marked as "URGENT"
• Phone: Available 24/7 for emergencies
• Response time: Within 2 hours

10. Re-enrollment Policy

Returning Customers

• Within 30 days: Full account restoration with all data
• 31-90 days: Account restoration with data export available
• After 90 days: New account setup required
• Special Offers: Returning customer discounts may apply

11. Contact Information

For cancellation requests or replacement services, please contact us: